The Holiday Inn Express San Antonio Airport is owned and operated by Drury Hotels, LLC. As a Guest Service Agent, you will be the friendly face of the hotel, handling guest transactions, offering local insights, and ensuring a friction-free, warm experience. Responsibilities include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, and assisting with breakfast and 5:30 p.m. Kickback service including food preparation, guest service, and clean-up. The role requires a warm and friendly manner, attention to detail, ability to multitask, familiarity with handling money and office machines, and proficiency in English. The company offers incentives, flexible scheduling, career growth opportunities, health benefits, retirement plans, and a supportive work environment.
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