Job Description

Description

Summary: The Operations Manager will report to the Director of Operations as an immediate contact person. In addition to management and supervision of production, the Operations Manager also leads efforts to continuously control costs, improve efficiency, and increase productivity. The Operations Manager will have oversight (in accordance with HR) of line(s) personnel and determine ways to maximize human capital. The Operations Manager will also implement and enforce policies and procedures , coordinate with leaders from other departments, and interact with upper management. The Operations Manager will need to be flexible with work schedules which may include different shifts and additional hours.

Essentials Duties and Responsibilities: Include the following. Other duties may be assigned to meet business needs.

• Promoting and implementing values, work ethics, and team concept approach in all supervisory techniques.
• Able to implement continuous and process improvements to enhance the efficiencies of the production floor/lines.
• Participate in the strategic planning process and helps develops long-range plans to meet business profit and growth objectives.
• Develops, reviews, and implements strategies and actions resulting in continuous improvement in safety, product quality, product delivery, productivity, material utilization, customer service, workforce diversity, quality of work-life, and lower manufacturing costs.
• Ensuring KPIs are attained by production staff. Work with other managers and supervisors to develop relevant KPIs related to achieving operational goals.
• Provides assistance to the Engineering Department in the selection, layout, and installation of new equipment and the improvement of current equipment in the production area.
• Cooperates with the Quality Control and Quality Assurance Departments to ensure compliance with all quality SOP.
• Supports the Quality and technical departments with any audits, including GMP Certifications, SQF, or any customer-specific audits. Ensures and Maintains appropriate files for tracking batch and productivity records.
• Tracks productivity numbers for all lines and employees in for all beverage lines, meeting and exceeding efficiency standards.
• Ensures all areas of the lines and production are meeting sanitary guidelines.
• Improve and Maintain OEE for each line.
• Lead efforts to continuously control costs, improve efficiency and increase production
• Lead, motivate, mentor, and develop Production Personnel
• Ensures effective employee relations: Provides coaching for development. Resolves employee issues through problem resolution and disciplinary action.
• Ensures product integrity in conjunction with the quality department throughout the production process by using HACCP and Quality Control points established and posted on the production floor.
• Ensures safety by implementing and monitoring safe operating procedures.
• Facilitates communication between departments to ensure overall company effectiveness
• Managing and participating in projects as assigned by the Director of Operations
• Ensure with Supervisors, staff, and quality personnel that correct ingredients are being used (lot verification), blend and grind, and the cook areas.
• Ensure with Production Managers, Supervisors, and staff that partials are being weighed up in approved containers, are labeled and covered. (including condiments)
• Ensure with supervisors and staff that batches are being staged on the table in the cooking area, and on pallets in the blend and grind.
• This role is a PM Shift that will work Monday through Friday.

Training, Education & Experience

• Leadership: a demonstrated ability to lead people and get results through others
• Planning: an ability to think ahead and prepare actions to achieve results
• 2 – 3 Years Supervisory Experience: Including employee hiring and retention, performance review, and discipline
• Ability to measure performance to goals and standards
• Ability to lead, motivate and develop others
• Ability to speak persuasively and listen effectively
• Ability to manage multiple priorities
• Problem analysis and resolution skills
• Ability to achieve positive results in the areas of safety, quality, productivity, and employee relations.
• Strong interpersonal and communication skills.
• Strong team player
• B.A. Business/ Sciences or will take work-related experiences in lieu of education.

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