Job Description

Ambassador Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Position Summary:

The Custodian will be responsible for the general upkeep and maintenance of our guest restrooms throughout the park and will maintain them in accordance to park standards and procedures regularly checking on them.

What You Get to Do:

• Maintain the overall cleanliness of all park bathrooms to including surfaces, floors, and restroom areas within designated area.
• Enhance guest experience by actively helping Guests with any Questions or Requests.
• Responsible for restocking restroom supplies as needed.
• Report any concerns or repair needs in restroom facilities
• Notify leadership of any supplies needed
• Positively engage Guests and answer any questions or address any concerns raised in a friendly and professional manner.
• Will also monitor and respond to inappropriate guest behavior to include enforcing rules and restrictions, regulating guests' actions, and reporting issues to management and security.
• Be able to work on your feet for long periods of time.
• Assist Park Area Ambassadors with other custodial duties when coverage or support is needed.
• Complete opening and closing procedures
• Direct guests to attractions throughout the park
• Assist with park emergencies, including inclement weather
• Report any concerns or repair needs in restroom facilities
• Notify leadership of any supplies needed
• Perform other duties as assigned

What It Takes to Succeed:

• At least 16 years old
• Strong team player
• Commitment to exceptional guest service
• Strong communication, interpersonal and multi-tasking skills
• Ability to remain calm, troubleshoot and make quick decisions in stressful situations
• Ability to thrive in a fast-paced environment
• Ability to stand and walk for entire shift
• Ability to climb on ladders, stadium steps, and uneven surfaces
• Ability to lift up to 50 lbs. and push/pull up to 300 lbs. on a cart with assistance
• Ability to train on and properly use protective gear
• Comfortable working around water and animals
• Able to work indoors/outdoors in all weather conditions
• Scheduling flexibility

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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