At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, helping people sustainably move, improve, and enjoy water, life's most essential resource. From our residential and commercial water solutions to industrial water management and everything in between, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for a Program Specialist to join our Hanover Park, IL team. You will be partnering and communicating with sales, customer, and other cross functional team members, analyze, quote, and ensure a successful installation of Pentair equipment. You will: Responsible for the coordination and completion of Total Water management projects. Ensures other project managers and coordinators are managing their projects and rearrange tasks as appropriate. Approves and time off for project coordinators based on policy and schedules. Working with Sales to understand the account, forecasting, NPD, packaging. Communicating with Customers and operations to understand orders and invoicing. Sends reports/trackers to customers upon request and at their fiscal year. Sets deadlines with ISP’s, assigns responsibilities and monitors progress of projects. Prepares reports for upper management and customer regarding status of project (Customer Order Status Report). Performs a variety of tasks to perform the above: Receives POs from customer and enters sales orders into JD Edwards, and enters and dispatches work orders into Service Max. Enters billing for annual maintenance, overtime and any other charges following the DOA and Nintex Revenue Adjustment process. Resolves any pricing and shipping discrepancies between customer and manufacturing facility. Communicate inventory status to customer. Work on quarter end pull-ins with customer and sales when asked as appropriate. Works closely with Pricing Team to ensure current pricing has been uploaded into JDE. Creates/updates documents and procedures for service group. Other duties as assigned. Key Qualifications: Desired 4-year degree or equivalent experience. 5+ years' experience in Customer Service, Sales, or Marketing environment. Experience building relationships at all levels including distribution channel. Physical Demands: Sitting for extended periods of time. Typing and computer work. Good written and verbal communication skills. Must be able to work under pressure, have good organizational skills, and ability to create and improve processes. Ability to handle stress.
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