Job Description

Position: Live Chat Specialist for Greentown Productions

About Us:

Greentown Productions is a leading film and television production company, known for creating captivating and thought-provoking content. We are a team of passionate and creative individuals dedicated to pushing boundaries and telling impactful stories through the power of visual media. With multiple successful projects under our belt, we are on the lookout for a Live Chat Specialist to join our team and help us bring our productions to life.

Job Description:

As a Live Chat Specialist at Greentown Productions, you will be responsible for engaging and connecting with our audience through our online live chat platform. You will be the first point of contact for our viewers, handling their inquiries, comments, and feedback in a timely and professional manner.

Key Responsibilities:

- Monitor and respond to the live chat on our website and social media platforms during specified hours

- Engage with the audience by providing prompt and informative responses to their queries and comments

- Monitor and moderate any inappropriate or offensive messages

- Troubleshoot technical issues and escalate to the appropriate team member if needed

- Keep track of common FAQ and provide suggestions for improvements on our website

- Work closely with the social media and marketing team to ensure consistent and effective communication with our audience

- Collect and analyze data from the live chat conversations to gain insights and improve our audience engagement strategies

- Stay up-to-date with industry trends, social media platforms, and new technology to continuously improve the live chat experience for our viewers

Requirements:

- Bachelor's degree in Communications, Marketing, or a related field

- Minimum of 2 years of experience in customer service, preferably in a live chat or online support role

- Excellent written and verbal communication skills

- Ability to multitask and handle multiple conversations simultaneously

- Proficient in using social media platforms and live chat software

- Strong problem-solving skills and ability to remain calm and professional under pressure

- Familiarity with film and television industry is a plus

- Must be able to work flexible hours, including evenings and weekends as needed

Benefits:

- Competitive salary and benefits package

- The opportunity to work with a dynamic and talented team

- A creative and collaborative work environment

- Exposure to the exciting world of film and television production

If you are passionate about engaging with audiences, have exceptional communication skills and a love for the entertainment industry, then Greentown Productions is the place for you. Join us on our journey to inspire, educate, and entertain the world through the power of storytelling. Apply now!

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