An IT services firm based serving over 800 clients nationwide, is seeking an experienced Level 2 IT Support Technician. We’re looking for a tech-savvy professional who can work across diverse technical environments and handle complex troubleshooting. This is a fully remote role, and candidates must have a quiet, dedicated space to work from at home.
The ideal candidate will have prior experience working for a Managed Service Provider (MSP) or supporting multiple technical environments. Strong customer service skills are essential for success in this role. The company offers a great work environment, career development opportunities, and competitive compensation.
Responsibilities:
Provide support, administration, and maintenance for desktops, laptops, and light networking issues
Configure new computer hardware and software (primarily Windows-based)
Perform upgrades and configuration of desktops and peripherals
Troubleshoot desktop and server issues
Respond to service calls, resolving issues directly or escalating as needed
Log support requests and responses using the Service Desk system
Install and upgrade software
Assist in administering a Windows environment
Experience supporting, diagnosing, and troubleshooting PC hardware, software, and network-related issues
Strong knowledge of Windows desktop operating systems
Familiarity with light networking
Experience with enterprise antivirus software
Active Directory and Group Policy knowledge
Experience with MS Exchange, Office 365, and hybrid Outlook environments
Printer administration experience
College degree in Computer Science or related degree and/or IT Certifications such A+, Network+ etc.
Excellent interpersonal and communication skills — you will be representing the company
Ability to clearly document and summarize problems and resolutions
Comfortable working with a diverse population, including clients with strong accents
Willingness and ability to learn new tools and technologies
Responsible, reliable, and self-directed
Able to prioritize and triage effectively
Exercises good judgment and professionalism in client interactions
Dedicated to following issues through to resolution
Must have a quiet, distraction-free home workspace
...Production Operator I-Portland OR ESSENTIAL DUTIES & RESPONSIBILITIES: Responsible for adherence to company policies including safety and the use of personal protective equipment in work areas at all times. Ensures any accident or injury is promptly reported. Safely...
Acupuncturist - pain/sports injury specialistLokahi Acupuncture is seeking an experienced, passionate Acupuncturist with a pain focus to join our team in San Jose, CA, US. This unique opportunity offers you the chance to make a difference in peoples lives by helping...
...Job Title: Buyer Aviation Location: Wichita, KS or Remote Employment Type: Contract (6+ months with possibility of direct) Citizenship Requirements: Must be a U.S. Citizen (due to federal contract requirements) Industry: Aerospace / Defense / Aviation...
...Job Description Job Description We are looking for a personal driver. You must possess a clean driver's license and be legal to work in the U.S. Hours may vary daily but you should be available 740AM to 710PM Monday through Friday. Salary is $19/hour for the first...
&##128640; Join Our Team as an Electrician at Corteva Agriscience! Exciting Opportunity Awaits! Were thrilled to offer a $3,500 Sign-On Bonus! (Note: This is not applicable for internal employees.) Who We Are At Corteva Agriscience , were on a mission to shape...