Job Description

The Lead Generation Specialist is responsible for developing relationships with members of the community and scheduling interested and eligible prospects for first appointments (“a Welcome Visit”), through hosting and attending various types of events. At these events, Lead Generation Specialists will engage Medicare-eligible seniors in the community with the ultimate goal of having those individuals become patients of Oak Street Health, if they’re interested. Lead Generation Specialists will work very closely with their Outreach Director/Outreach Manager, Community Relationship Analyst and Outreach Executive(s) to help drive new patient growth locally in their assigned territory. On a daily basis, Lead Generation Specialists will be the ‘face of OSH’ in their assigned territory and drive valuable local growth for OSH centers. Core Responsibilities: New Prospective Patient Engagement & Scheduling - On a daily basis, generate high-quality leads (prospective patients interested in learning more about OSH and/or becoming OSH patients) by effectively engaging Medicare-eligible seniors through event execution at multiple locations (both in-center and throughout the community). Schedule first appointments with interested and eligible prospects in-the-moment. Maintain knowledge of internal sales systems (i.e., Salesforce) and organizational goals by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives. Collaborating with your Community Relationship Analyst (CRA), Outreach Executive (OE), and your Outreach Manager/Outreach Director to drive lead generation with local community members. Collaborate with OSH central growth and call center teams, as needed. Relationship Development - Develop strong relationships with prospects across the assigned territory. Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems. Act as point of contact for central call center team if there are any questions about the prospective OSH patient. Resolve any concerns & complaints new prospects may have about Oak Street Health by working with the prospect to understand the concern or direct them to another Oak Street employee. Other duties as assigned. Requirements include ability to quickly connect with and influence the right people, comfort with personal sales goals and results tracking, team player, inclination to work in a results oriented role, basic computer skills including email and CRM management (Salesforce preferred), sales and/or healthcare experience a plus, access to reliable transportation, ability to lift 25-45 lbs for event set-up, ability to occasionally work outside standard business hours, fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, and US work authorization.

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