IT Help Desk Specialist Job at Confluent Health, Louisville, KY

aTVtSFNsa3dneEs1bU5zZHZha1BZZW1LY1E9PQ==
  • Confluent Health
  • Louisville, KY

Job Description

Overview:

At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Benefits: 

  • Competitive pay
  • amazing health, dental, and vision insurance
  • 401(k) company matching
  • PTO
  • much more
Responsibilities:
  • Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
  • Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
  • Track, route, and redirect problems to correct resources.
  • Walk customers through the problem-solving process using remote tools.
  • Contribute to Help Desk documentation through updates and suggestions
Qualifications:

Proficiency in:

  • Printers, Scanners, and Scan to Email setups
  • Basic Network Troubleshooting
  • Windows 10 configuration, settings, and repair
  • Overall general IT knowledge to help users solve IT problems.
  • Strong client-facing communication skills

Job Tags

Full time, Remote job,

Similar Jobs

DealerFLEX

Dealership Wash Attendant Job at DealerFLEX

 ...Job Description DealerFLEX is looking for a detail-oriented Dealership Wash Attendant to join our team at a top automotive dealership in the Atlanta, GA area. If you take pride in your work, have a strong attention to detail, and enjoy providing excellent customer... 

Good Samaritan

Certified Nursing Assistant - Miller - FT - Nights Job at Good Samaritan

Careers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. Facility: GSS SD Miller Prairie Ctr Location: Miller...

University of Rochester

Teaching Assistant Job at University of Rochester

 ...GENERAL PURPOSE: Assists teachers with classroom activities as needed, including daily room setup, aiding children with toileting/hand...  ...techniques. Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE Associate's degree and less than 1 year of experience required... 

Homestead & Co

Real Estate Transaction Coordinator Job at Homestead & Co

 ...Description We're looking for a driven transaction coordinator to manage contracts throughout the...  ...by the seller to ensure a smooth real estate sales process Oversee all administrative...  ...some college experience Real estate license preferred Homestead & Co

Watson Realty Corp.

IT Help Desk Technician/ Support Job at Watson Realty Corp.

We are looking for a competent Help desk technician to provide fast and useful technical assistance...  ...Provide accurate information on IT products or services Record events and...  ...customer support role Tech savvy with working knowledge of office automation products,...