Job Description

Job Title: Customer Service Representative
Location: Warwick, RI (Remote with In-Person Training)
Duration: 6+ months
Work Type: Remote (Virtual Role) - Must reside within a commutable distance to Warwick, RI. Training will be onsite

Job Overview:

Join our client as a Customer Service Representative , where you'll play a critical role in supporting our valued policyholders. This is a virtual position requiring in-person training at our Warwick, RI office from August 11 to September 8, 2025 , Monday to Friday, 8:30 AM - 5:00 PM ET . After training, you'll work remotely, following a consistent schedule between 8:00 AM - 11:00 PM ET , Monday to Friday.

Key Responsibilities:

• Handle inbound customer inquiries related to client policies via phone.
• Deliver superior customer service by enhancing customer satisfaction and trust.
• Research and resolve policy-related questions using up to 10 electronic systems.
• Refer requests for complex policy modifications to appropriate departments.
• Collaborate with internal teams and support occasional in-office meetings or events.

Required Qualifications:

• High school diploma or GED.
• Reside within commutable distance to Warwick, RI.
• Availability for full in-office training schedule (8/11/2025 - 9/8/2025).
• Flexibility to work shifts within the hours of 8 AM - 11 PM ET , Monday - Friday.
• Intermediate computer literacy; ability to multitask across multiple screens and platforms.
• Strong verbal communication and active listening skills.
• Familiarity with web browser troubleshooting (Chrome, Edge, Firefox).
• Professional, clear, and engaging phone demeanor.

Preferred Qualifications:

• 1-2 years of call center or customer service experience.
• Proficiency in Microsoft Office Suite.
• Ability to learn quickly and adapt in a dynamic environment.
• Strong written communication and telephone etiquette.
• Ability to work independently in a virtual setup and collaboratively as part of a team.
• Openness to shift changes and extended hours as needed for business operations.

Note: This is a remote opportunity with the expectation of occasional visits to the Warwick office as needed for training, team meetings, or business continuity activities.

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