NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is "magic".
In this role you'll be a key technician for our MSP (Managed Service Provider) sector of our business. You'll provide outsourced IT to small businesses focusing on cyber security, data loss prevention, Microsoft/Google Suite efficiency, system monitoring & patching, and more. You'll also act as their remote helpdesk and occasional on-site technician helping resolve all IT questions and issues. Additionally, you will support our residential customer in a typical "break-fix" environment. Fixing/building computers and setup/teaching/troubleshooting various technologies at a customer's home.
Critical responsibilities include: navigating conflict and empathizing when a customer is frustrated with their technology, maintaining a positive professional attitude with all customers at all times, providing excellent white glove service with every interaction, responding with urgency to the needs of our small business clients, following up and following through with key points and updates when we are resolving a more complex issue, acting on behalf of the client's business when troubleshooting third party software issues, assisting with MSP marketing efforts and securing new clients, and daily management of 10+ small business client needs.
Additional technician responsibilities include: consulting with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs, PC hardware and software fault isolation and repair, performing data recovery and loss prevention, upgrading and installing software, managing virus protection and spyware/adware removal, enhancing security solutions for home and small business technology, performing network installation and maintenance (wired, wireless, LAN, WAN), delivering one-on-one training, and managing a daily workload of service tickets.
The ideal candidate will have experience with the following: 2 years minimum experience providing technical support, professional, high energy, customer-oriented work ethic, office suite; Word, Excel, & PowerPoint & Outlook, in depth knowledge of Windows OS (Win 7, 8, 10, 11), Mac and Apple experience, strong knowledge of PC troubleshooting and repair, PC imaging and configuration, routers, TCP/IP, WAPs, wireless, and other networking devices, proficiency with peer-to-peer and client/server network configuration and troubleshooting, spyware/adware removal tools/antivirus programs, teaching with patience and to those with less knowledge on a complex subject, valid driver's license and clean driving record.
Why You'll Love it Here: opportunity to join an incredible company that values people and results, you have a chance to make a significant contribution on our history-making journey, we take fun to another level, are infectiously positive, and truly care about one another, training assistance to grow your technical and soft skills, competitive benefits including vacation, paid holidays, medical insurance, and commission opportunity, so much variety- if you enjoy not doing the same thing every day, you'll absolutely thrive in this role.
Compensation: $37,500.00 - $45,500.00 per year
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