Job Description

Job Description

Job Description

JOB DESCRIPTION

Position: Computer Repair Technician 

Location: 421 New Sanford Rd, La Vergne, TN 37086

Terms: Full-time

Pay: $19.00-$19.50 an hour Base Pay Earn up to $21.50-$22.00 an hour with incentives

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

JOB SUMMARY 

A successful Repair tech is responsible for handling multiple tasks simultaneously and achieve set production output goals. The tech must have advanced knowledge of Microsoft Operating Systems and Software. Techs must be able to read, comprehend, understand and follow all Work Instructions for each function performed. Have the ability to diagnose and troubleshoot hardware and software issues as well as identify potential quality related problems quickly. Excellent troubleshooting skills to isolate and diagnose common hardware/software problems. Ability to replace and repair desktop and laptop parts. Ability to recognize cosmetic defects or flaws and be able to tear down/replace cosmetic repairs. Position is in warehouse environment.

QUALIFICATIONS

JOB REQUIREMENTS

• Candidates must have A+ Certification or equivalent OR related degree.
• Have a minimum of 6 months experience repairing laptops or desktop computers.
• Able to pass basic terminology and troubleshooting/diagnostic computer repair activity.
• Have the ability to diagnose and troubleshoot hardware and software issues as well as identify potential quality related problems quickly.
• Excellent troubleshooting skills to isolate and diagnose common hardware/software problems.
• Ability to replace and repair desktop and laptop parts.
• Ability to recognize cosmetic defects or flaws and be able to tear down/replace cosmetic repairs.
• Advanced knowledge of Microsoft Operating Systems and Software
• Be required to handle multiple tasks simultaneously and achieve set production output goals.
• Must live in the La Vergne, Tennessee area.

Work Environment:

• Regular work performed in a climate-controlled, warehouse environment.
• Ongoing usage of computer systems
  
   

Physical Demands

• Must be able to lift 30-50 pounds, without assistance repetitively.
• Ability to make repetitive movements including but not limited to bending or squatting.
• Must be able to stand and walk for long periods of time unassisted.

Benefits

• Bonus potential of $400 a month ($240 attendance + $160 production)
• Health, dental, and vision coverage/HSA
• PTO
• Optional daily pay or weekly pay
• 401K retirement plan 
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies. 
• Employee assistance program
• Additional voluntary benefits

Next Steps

1. Place an application.
2. Our team will review your application.
3. If selected to move forward, our team will follow up directly.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. 

We are only considering candidates and hiring for this position in the La Vergne, Tennessee area.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Company Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

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