Job Description

Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk! Your role and responsibilities IBM Cloud offers a unified platform that gives you cloud computing any way you want it, deployed on demand, with a single pane of glass for systems management (one portal; one Application Programming Interface (API)). IBM is currently recruiting for Data Center Specialists to join the Cloud team. Essential Duties:

• Rack, build, cable, configure, and provision Intel and Advanced Micro Devices (AMD) servers
• Rack, cable, and deploy Cisco Layer 2 networking equipment
• Troubleshoot, test, quality assurance of server hardware
• Professionally resolve hardware issues via trouble ticket

Required technical and professional expertise

• Operating System Installation Windows Server, Linux, Unix
• Rack, cable, and deploy Cisco Layer 2 networking equipment a plus
• Web Server and Database installation experience a plus
• Must be able to work in this country without company sponsorship
• Must be fluent in English
• Must be willing to learn quickly, multi-task, and work in a fast pace environment
• Moderate knowledge of PC hardware concepts and component installation.
• Basic knowledge of various internet-related services and software (mail, web, DNS, etc).
• General understanding of computer networking concepts.
• Customer focused attitude with some previous customer service experience.
• Network wiring/cabling experience.

Preferred technical and professional experience

• 3-5 years’ experience with Windows and Linux Platforms
• 3-5 years’ experience with computer/server hardware

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. IBM

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