Call Center Agent Department: Contact Center Employment Type: Full Time Location: Remote - USA Reporting To: Contact Center Management Compensation: $16.00 / hour Description PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program. This position requires excellent customer service skills, a professional phone presence, and successful completion of a Level 2 background check. If you're looking for a remote opportunity with a reputable company, we encourage you to apply. We currently prefer candidates from Florida and Texas for existing job opportunities. Key Responsibilities We Are Looking For: Exceptional Communication: You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment. Full-Time Availability: You are available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM EST. Technical Proficiency: You are comfortable using computers and navigating software applications. Required Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance. Dedicated Workspace: You have a quiet, distraction-free home office environment. Residency: We currently prefer candidates from Florida and Texas for existing job opportunities. Background Check: You are able to pass a Level 2 background check. Skills, Knowledge and Expertise How It Works: Apply Today: Submit your application for the position. Virtual Kick-Off: Join a 30-minute Zoom session to learn about PATLive, details of the role, work schedule requirements, and the next steps in the hiring process. Showcase Your Skills: Complete a brief online skills assessment. Personal Interview: Participate in a phone interview to discuss your qualifications. Remote Paid Training: If selected, you'll attend a 1-week virtual training session to master our software and call handling procedures. Minimum Requirements: Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload. Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance. Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM EST. Residency Requirement: We currently prefer candidates from Florida and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying. Benefits Pay $16 per hour (English) $17 per hour (Spanish) Benefits Remote Work Flexibility: Enjoy the convenience and comfort of working from your home. Comprehensive Paid Training: Receive thorough training to ensure your success in the role. Robust Benefits Package: Medical, Dental, and Vision Insurance Life Insurance Supplemental Benefits 401K Retirement Savings Plan Generous Time Off: Benefit from paid holidays and paid time off. We currently prefer candidates from Florida and Texas for existing job opportunities. PATLive
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