Job Description

Introduction: At EverTrue, team members at all levels find their calling in our mission of Older Adults Living Life to the Fullest. In this work environment, all team members are part of a community and appreciated by the people they work with – residents and coworkers – every day. Summary: Responsible for managing the Care Center and Assisted Living areas of care in accordance with EverTrue policies and procedures and those of the various regulatory bodies. Essential Duties and Responsibilities: 1. Promotes the health and wellness philosophy of EverTrue, ensuring a resident-focused approach is maintained by all staff and that a home-like environment is provided for each resident of the Care Center and Assisted Living areas of care; Maintains close contact with residents and is available to families 2. Promotes a resident focus by building and maintaining relationships, seeking feedback, and improving customer service; Assists with resolving resident/family grievances if unresolved at the departmental level; Serves as a resident advocate and ensures resident’s rights are preserved 3. Evaluates resident care, resident satisfaction, and departmental operations; Actively seeks ways of improving resident care outcomes, satisfaction, and organizational performance 4. Promotes a Christian work environment within the staff; Models healthy communication, and promotes cooperation and team work; Coaches and mentors supervisors in the management of departmental functions and in the management of staff 5. Provides organizational oversight and day to day management of various programs of care for the older adults; Works directly with, and supports, Directors and Supervisors to ensure practices are in accordance with EverTrue policies and procedures and our Core Values; Conducts monthly meetings with key managers to ensure communication flows throughout the departments and resident care and services are delivered appropriately 6. Ensures staff are trained, have the necessary resources to perform the job, that they have meaningful work to maximize job satisfaction, and that they are valued. Approves hiring, promotions, and transfer of staff. Maintains effective departmental orientation programs 7. Ensures that Life Step screening and service plans are completed in the Assisted Living area, within 14 days of admission, annually and upon the significant change of a resident 8. Participates in the strategic planning for the Community, Care Center and Assisted Living areas. Submits and implements capital and operating budgets, working closely with the finance department; Monitors facility monthly revenues and expenses and ensures an inventory system for consumables is maintained; Ensures resident and third-party billing is timely, accurate and complete; Monitors bad debt, benevolent care, and third-party reimbursement 9. Develops and sustains a team approach with community leadership and may be responsible for the community in the absence of the Community’s Executive Director; Provides support to the Executive Directors and leads committees as directed 10. Monitors staff performance in meeting or exceeding standards and ensures compliance with applicable laws, rulings, such as OSHA, CDC, CMS, HIPAA, state licensure laws, Fair Housing Act, etc. and EverTrue policies and procedures. Stays abreast of changes in these laws, rulings, policies, and procedures and keeps staff informed 11. Ensures staff maintains safe working practices and is knowledgeable of the Disaster Plan and their specific roles; Works closely with the local fire and police departments to ensure a safe environment for residents is maintained. Ensures facilities are well maintained, clean, free from hazards and functioning properly; Leads and supports compliance with all regulations and requirements of licensing, accrediting and regulatory authorities 12. Develops positive relationships with external community contacts and resources Qualifications, Knowledge, Skills, and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. 1. Missouri/Illinois (depending on the location of the community) Nursing Home Administrator’s license is required for management of licensed facilities or to be obtained within 12 months of the hire date 2. Bachelor’s degree in health care related field, business, or gerontology preferable 3. Experience working in a CCRC or nursing home facility with experience under Medicare PPS 4. Demonstrated leadership ability in a team-based environment 5. Experience working with the problems and concerns of older adults and their families and ability to problem-solve complex issues and circumstances 6. Good working knowledge of budgets and compliance standards Physical Requirements and Working Conditions: The physical activities and demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk to hear. The employee frequently is required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. Lifting up to 50 pounds. A well-lighted and ventilated working area that has its own temperature control system (air conditioning and heat). Minimal to moderate exposure to infectious diseases and blood borne pathogens. Minimal exposure to chemicals and hazardous waste. Minimal exposure to outside weather conditions. The work will have some short notice requests, timelines for completion of tasks or reports and some major projects extending over months. May experience some local travel to and from facilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state, and local laws and standards. EverTrue Pay & Benefits Pay grade: L ($140,100.00/year to $ 231,800.00/year) Eligible for shift differentials: No. For information on EverTrue benefits-eligibility by employment status, please see below. All employees: Paid Time Off (PTO) and PTO Sell-back, Retirement savings benefits with an employer match contribution, Education Financial Assistance, Employee Assistance Program (EAP), Wellness, Pay advances (PayActiv), Caregiver support (TCARE), Leaves of Absence, Special retail deals and discounts (Perkspot), and Commuter support. Part-time: In addition to the benefits provided to all employees… Extended Sick Pay, Bereavement Pay, and Jury Duty Pay. Full-time or Weekend Option: In addition to the benefits provided to all employees and Part-time employees… Medical/Pharmacy, Dental, Vision, Flexible Spending Accounts (Healthcare and Dependent Care), Life insurance, Disability (Long-term and Short-term), Voya income protection benefits (Hospital, Critical Illness, and Accident), and Pet insurance. Additional Information: N/A About Us Lutheran Senior Services is a faith-based, mission-driven not-for-profit network that specializes in enhancing life for seniors, ages 62-plus. With 19 locations in Missouri and Illinois, we offer quality choices and exceptional support for retirement living. Through affordable housing sites, in-home services and senior living communities, we provide a person-centered approach to a comprehensive continuum of life choices. Building upon a tradition of excellence for over 160 years, Lutheran Senior Services is fulfilling its Christian mission of Older Adults Living Life to the Fullest.

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